Contact Us
For catalog questions, order support, or a request for available batch documentation, email info@heritagebiolabs.com.
Order questions
Include your order number and a brief description of the issue. Never send passwords, card details, wallet recovery phrases, or other payment credentials. You can review recorded order status in your customer account.
Product and certificate questions
Include the exact product name and the lot number if available. Ask for the specific document or specification your research requires before ordering. We cannot treat an unposted certificate or an unanswered specification as a confirmed result.
Business correspondence
Heritage Bio Labs lists its correspondence address as 1000 Bourbon St, New Orleans, LA 70116. This is not an invitation to visit, collect an order, or return a shipment without prior arrangements.
Scope of support
We can receive questions about catalog information and orders. This contact channel is not a medical service or emergency service, and we do not provide dosing, treatment, or administration advice. No response-time guarantee is stated.
For research use only. Not for human or veterinary use. Educational content is not medical advice.